Shipping policy
Last updated: [May, 2026]
We Get It to You Fast
At mudoco, we know you're eager to start making your gains. That's why we work hard to get every order packed and out the door as quickly as possible. Here's everything you need to know about how we ship.
Order Processing Time
All orders are processed within [24 to 48 hours] of being placed, Monday through Saturday. Orders placed on Sundays or public holidays will be processed the next business day. You'll receive a confirmation email the moment your order is packed and ready to go.
Shipping Methods & Delivery Timeframes
| Method | Timeframe | Cost |
|---|---|---|
| Standard Delivery | [3 to 7 business days] | [Rs. 295] |
| Express Delivery | [1 to 3 business days] | [Rs. 495] |
| Free Standard Delivery | [3 to 7 business days] | Free on orders above [Rs. 2,000] |
We currently deliver across all major cities in Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and more. For remote areas, delivery may take up to [10 business days].
Tracking Your Order
Once your order is shipped, you'll receive a tracking number via SMS and email within [24 hours] of dispatch. You can use this tracking number to follow your order in real time through our courier partner's website. If you haven't received your tracking details within [48 hours] of placing your order, please reach out to us at [lumocartofficial@gmail.com].
Delivery Issues & Delays
We do our best to ensure every order arrives on time and in perfect condition. However, delays can occasionally happen due to:
- High order volumes during sales or promotions
- Weather conditions or courier disruptions
- Incorrect or incomplete delivery address
If your order is delayed beyond the estimated timeframe, contact us at [lumocartofficial@gmail.com] or WhatsApp us at [03152266214] and we'll sort it out immediately.
Damaged or Lost Orders
If your order arrives damaged or doesn't arrive at all, we've got you covered. Contact us within [48 hours] of the expected delivery date with your order number and a photo of the damaged item (if applicable) and we'll send a replacement or issue a full refund — no hassle, no drama.
Important Notes
- Please double-check your delivery address before confirming your order. mudoco is not responsible for orders delivered to an incorrect address provided by the customer.
- Delivery timeframes are estimates and not guaranteed, especially during peak seasons.
- All orders are subject to availability.
Got a question about your order? We're always here. Reach out at [lumocartofficial@gmail.com] or WhatsApp [03152266214] — we respond within [2 to 4 hours] during business hours.